Tomato Factory
Support
Questions, bugs, or ideas for our games? You're writing to the family that makes them. We read every message and usually reply within two business days.
Contact us
Email us directly:
Or send us a message here and we'll reply by email.
Common questions
How do I restore a purchase?
Purchases are tied to your Apple Account. Make sure you're signed in to the App Store with the same account you bought with, then use Restore Purchases in the game's settings if it has one. Reinstalling the game and signing in again also restores anything that's tied to your account.
How do I get a refund?
Apple handles all App Store payments, so refunds go through Apple. Visit reportaproblem.apple.com, sign in, and choose the purchase you'd like refunded. We can't issue refunds directly, but we're happy to help if something isn't working.
A game crashes or won't load. What should I try?
Update to the latest version of iOS or iPadOS and the latest version of the game, then restart your device. If it still happens, email us with your device model, iOS version, and what you were doing when it crashed.
Reinstalling can help too, but game progress is saved on your device, so deleting the game may reset it.
Why do some games show ads?
Ads help us keep our games free. In Ascending Blocks, ads are optional: you can watch a short ad to unlock a costume early, or unlock it by reaching a high enough score. See our Privacy Policy for how ad partners handle data.
Do I need an account? How do I delete my data?
None of our games require an account, and we don't store your game data on our servers. Progress lives on your device, so deleting the game from your device deletes that data.
If you've emailed us and want those messages deleted, or have any other privacy request, email support@tomatofactory.com with the subject "Privacy request". We'll confirm within 30 days.
Are your games on Android?
Right now our games are available on iPhone and iPad through the App Store. Some older titles were once on Google Play, but they've been retired.
I'm a parent. Who do I contact?
Email us any time at support@tomatofactory.com. Our Privacy Policy explains how we handle children's information.
Press, partnerships, or business inquiries?
Email support@tomatofactory.com and pick "Press or business" if you use the form. We're not taking on contract work at the moment.