Privacy Policy

The short version

This policy covers the games and apps published by Tomato Factory on the App Store (together, our "apps"), this website, and our support channels. The details are below.

Who we are

Tomato Factory, LLC ("Tomato Factory", "we", "us") is an independent game studio based in Abilene, Texas. For anything related to privacy, contact us at support@tomatofactory.com.

Information we collect

Information you give us

When you email us or use the support form, we receive your email address, your name if you include it, and whatever you write, such as your device model and a description of a problem. Messages sent through the support form are delivered to our inbox by our email provider, Mailgun. To block spam, our server briefly keeps the IP address a form message came from.

Information stored on your device

Game progress, high scores, settings, and unlocked items are saved locally on your device. We don't have access to this data. If a game uses Game Center or iCloud, that data is handled by Apple under Apple's Privacy Policy.

Information collected by advertising partners

Some of our apps, including Ascending Blocks, show ads, including optional rewarded video ads. To deliver ads, measure how they perform, and prevent fraud, our advertising partner may collect information from your device, such as:

• Device type, operating system version, and language
• IP address and approximate location derived from it
• Ad interactions, such as whether an ad was shown or tapped
• Your device's advertising identifier, only if you allow tracking (see "Your choices" below)

Our current advertising partner is listed in the third-party services section.

Purchases

If an app offers in-app purchases, Apple processes the payment. We don't receive your payment card details or billing address.

This website

This website doesn't use cookies, analytics, or tracking. Our web host may keep standard server logs, including IP addresses, for security and to keep the site running. The site loads fonts from Google Fonts, which receives your IP address when it delivers them.

How we use information

• To answer your questions and fix problems you report
• To keep our apps working, secure, and free of fraud
• To show ads that help keep our games free
• To meet our legal obligations

We don't use your information to build profiles about you, and we don't make automated decisions that have legal or similarly significant effects on you.

Third-party services

These companies may process information when you use our apps. Each is responsible for its own practices, described in its privacy policy.

How we share information

We don't sell your personal information, and we don't share it for cross-context behavioral advertising except through the advertising partners above, and only when you allow tracking. We share information only:

• With the service providers listed above, to run our apps
• When the law requires it, or to protect the rights and safety of our players and others
• If Tomato Factory is involved in a merger or acquisition, in which case this policy continues to apply to your information

Children's privacy

Our games are rated 4+ and may be enjoyed by players of all ages. We don't knowingly collect personal information from children under 13 (or the equivalent minimum age where you live).

Our apps don't ask for names, email addresses, photos, or location. Ads shown in our apps are intended to be suitable for general audiences. We don't ask children for permission to track, and we don't want advertising partners to use children's data for personalized advertising.

If you're a parent or guardian and believe your child has sent us personal information, for example in a support email, contact us at support@tomatofactory.com and we'll delete it.

Your choices

Ad tracking

On iPhone and iPad, apps must ask your permission before tracking you across other companies' apps and websites. If you choose "Ask App Not to Track", your advertising identifier isn't shared and you'll only see non-personalized ads. You can change this any time in Settings > Privacy & Security > Tracking.

You can also turn off personalized ads from Apple in Settings > Privacy & Security > Apple Advertising.

Deleting your data

Because we don't have accounts, there's nothing to sign out of or close. Deleting an app from your device removes the progress and settings it stored there. To delete support emails you've sent us, see the next section.

Your privacy rights

Depending on where you live, including the European Union, the United Kingdom, California, and other US states, you may have the right to:

• Know what personal information we hold about you and get a copy
• Correct information that's wrong
• Delete your information
• Object to or restrict certain uses, and opt out of targeted advertising
• Withdraw consent where we rely on it
• Complain to your local data protection authority

To make a request, email support@tomatofactory.com with the subject "Privacy request". We'll respond within 30 days and won't treat you differently for exercising your rights. Since we hold very little about you, the easiest way to help us find it is to send the request from the email address you contacted us with.

Where the GDPR applies, we process information to provide the service you asked for (answering support requests), for our legitimate interests (keeping apps secure and funding them with ads), and with your consent (tracking, via Apple's permission prompt).

How long we keep information

We keep support emails as long as we need them to help you, and delete them within two years of our last reply unless the law requires us to keep them longer. Data on your device stays until you delete the app. Advertising partners keep data according to their own policies.

Security and international transfers

We use reasonable measures to protect the information we hold, including limiting who can access our support inbox. No method of storage or transmission is completely secure.

We're based in the United States, and our service providers may process information in other countries. Where required, transfers are protected by safeguards such as the European Commission's Standard Contractual Clauses.

Changes to this policy

If we change this policy, we'll update the date at the top of this page. If the changes are significant, we'll also note them on our News page.

Contact us

Questions about this policy or your information? Email support@tomatofactory.com, or write to us at Tomato Factory, 3478 Catclaw Dr #196, Abilene, TX 79606.